Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

7/12/10

Dear Herb, I purchased a BMW 328I from Nick Lagas several months
ago and wanted to tell you how great a sales representative he is for your
company. His help with purchasing my car long distance was fantastic and he
personally went above and beyond trying to make everything quick and easy.
There were a few qlitches in the fianace department when I was told papers
were sent out and they never called me to say they had not been sent leaving
me waiting at home for a delivery which never arrived that day. Simple
things like a quick call to customers to keep them updated will have a huge
impact on customer satisfaction. No one wants to wait for nothing. After all
was said and done my new car was delivered and I will be a BMW owner for
life. I plan on shopping for my next BMW through Nick again. He is a true
asset to your dealership.
Sincerly,
Sharon

May 17, 2010

Just a note of recognition for Abdou Merheb client advisor who
guided my purchase of a preowned BMW.  He is a terrific representative for
your firm.  He knew his stuff, had a great sense of humor and made the
purchase decision an easy one. 

Please pass along this note of thanks.  Our deal hit a snag at the last
second and we (my wife and I) had the opportunity to meet your neice
Melissa.  She stepped in with Adbou and made our deal happen.   Many thanks
to both Abdou and Mellissa.   The car is terrific!

Jeff

April 23, 2010

Mr. Chambers,

I wanted to let you know what a great staff you have at the BMW Commonwealth
ave location. My wife had driven from CT to Boston for a sensitive family
matter last week and the fan clutch went out on our 5 series, leaving my
wife stranded. Rick Bunker and the rest of the team at your Commonwealth Ave
location could not have done a better job of being accomidating to my wife
and turning around a very stressful situation. Rick was able to make an
emergency appointment, get the five series properly repaired that day and my
wife was able to drive home that afternoon.

I hope you can recognize Rick and the rest of the Commonwealth ave team
members for not only doing their job well,  but for going above and beyond
to help out a long time BMW customer ( 20 years, 12 BMWS)

I hope you expand to Fairfield County, with Regards, RAA

4/12/10

Dear Mr. Chambers,

Last Saturday, April 10, 2010 my BMW 2005 broke down in the Boston area. I
was unable to find a rental car with Enterprise due to all their sites being
closed and the airport site policy to not rent cars to Massachusetts
drivers. I telephoned to BMW to tow my car to Herb Chambers BMW and the
minute that I arrived I seen the person that sold me the car nearly 2 years
ago Miguel Banos saw that I was having a tough day. He immediatly pulled the
service manager to look at my car right away. I explained what had occurred
and that I was due in Portsmouth NH in just a few hours. Miguel had
instructed the receptionist to find a rental agency that would rent to me
and pick me up as soon as possible. Although there was only 15 minutes left
for the service department to close, everyone on staff was extreamly
helpful.

I just want to thank you and your staff for making it possible for me to get
back to my conference in Portsmouth and service my car. I hope to continue
to do business with you and I know for a fact where my next purchase of a
BMW will be.

January 29, 2010

Dear Herb,

Thank you for all your help. I want to commend the outstanding service I
received at the Boston BMW service department. Melissa Stetty, Paul Chella,
and Bill Masurick were so professional, caring and on top of servicing my
BMW (and me) for that matter. I have been buying cars from you for many
years and there will be many more ahead.

Thank you

Dec 2, 2009

I took your service survey tonight and it reminded me to drop this
note – I hope Herb and Melissa Steffy see it.
I had my company purchase a used 325xI from from you in late
June of this year.  The salesman was Richard Baldani.  Right now I can’t
think of any reason why I would go anywhere else for my next car and have
already recomended you to everyone I’ve talked car with, including clients.
I realize this car was a little outside your normal zone for age (5yrs) and
it had a couple of issues that proved a bit difficult to get through, but
that is precisely exemplary of what was so impressive. You have obviously
done a great job at instilling a corporate culture that promotes productive,
mature and genuine employees.  It is the rare place where the posters on the
wall actually ring true!  In fact, my experience wasn’t exactly perfect,
which makes it even better.  At one juncture there was clearly a mistep by
someone concerning a part and the timing of repairs, but the way it was
handled by everyone involved was absolutley outstanding. Calm, pleasant,
helpul problem solvers, the whole bunch.  I am bad with names but you can
check the record for everyone that was involved in the three visits I had to
make before the whole of the purchase deal issues were settled this October
(I travel, so thats not all on you)  Anyway, as good sales guys do, Richard
was on the front line sticking out and standing out.  After I was “stuck”
for a weekend with that beautiful new loaner – he came to my house, picked
it up and dropped off my “new” car at the airport for my return from a
business trip.  Give him a prize…I’m sure he’ll share the glory.
I can never be sure exactly how the money works in anyone elses business,
but I am highly confident that in my case, your long term approach will pay
off in spades compared to the short term hit you took at this marginal
little deal. But I guess you already knew that.  You have definately got it!
Oh, and I guess I’ve forgiven you for the promised $25 repayment of the
parking ticket I got while working on the purchase.  Nobody’s perfect.

Brian

11/25/09

I just wanted to comment on the excellent experience I had with your salesperson, Rob Gale of Herb Chambers BMW Boston.  He was informative, professional and helpful. More importantly, he was a good guy to deal with.  He is an asset to your business and I hope to refer others to him in the future.