Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 22, 2010

To Whom it May Concern:

I have just arrived home after taking delivery on a Certified Pre-Owned 2007 BMW 335xi. There is no better way to say it, but I am all smiles. Of course, this is not just because of the car, but because of the exceptional service I received at your dealership these last two days.

The experience began speaking with both Brian and Evan in vehicle information who were extremely courteous, helpful, knowledgeable, and patient. Upon arriving at the dealership, Brian put me in touch with Peter Vargo. Peter went above and beyond to help answer all of my questions. He knew every in and out about the car I was test driving, was patient, and did not pressure me into the sale at all. After the test drive, we both sat down with Pre-Owned Manager, Chris Rich, who followed the trend of excellence. You could instantly tell that he was a BMW enthusiast and helped me make my decision that this was in fact the car for me.

All in all, these gentlemen exemplified the ideal sales experience and I can only hope that they receive accolades for their terrific work.

Please feel free to contact me if you have any questions.

Best Regards and Thank You Again!
Michael