Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

1/31/10

Herb, last year i asked you for a deal on a new porsche and George and Michael gave me the deal of a lifetime. I was treated so well i am buying a X3 tomorrow on the first floor from Abdou for my daughter. Another great deal and she will be safe!!!

10/22/09

Mohamed has sold me many cars he is the most courteous and capable sales person i have ever dealt with in 45 years of purchasing cars

August 22, 2009

I needed an emergency repair today on my Herb Chambers purchased
BMW, and the new Porsche/Audi dealership was the closest to my home, as I
did not want to travel far on my run two flat tires with broken valve stems.
I spoke to Eric on the phone, explained my predicament that my wife needed
the car for an important doctor appointment in the afternoon. Eric told me
they were flat out on repairs, but he would do the best he could. His best
was better than I could have hoped for. His timing was perfect. He called me
much earlier than I anticipated to tell me the car was fixed and ready, as
we were standing at The Avis rental counter to get a car for my wife to
use!He is my new hero!!

August 5, 2009

I would like to pass along some very positive feedback about Dustin
at Foreign Motors West in Natick. I have been bringing my car in for service
there for the past year or so and have always found Dustin to be extremely
professional and helpful. My car is older and I have come to rely on
Dustin’s advice and perspective on repairs and maintenance. Without
exception, he is always available and returns my calls promptly. He
patiently explains the issues with my car and I never feel rushed on the
phone. I feel like he values my business and I am treated with respect. I am
sure you are proud to have him represent your dealership.
Thanks,
Nancy

I just wanted to follow up with you and let you know of the excellent service that I received via this website. I submitted a complaint on here about two weeks ago – I had been fighting with my local BMW dealership for very close to a YEAR about an issue with a tire claim. After writing to herbcares.com, the issue was resolved in two weeks. I would like to thank Nicole Martin (who works for Herb Chambers Co.), as well as Debbie Bodner, who is the representative from Profit Portfolio LLC. If you are in contact with Debbie’s supervisor, please pass along my commendations. I will now deal exclusively with Herb Chambers BMW when I need to service my current vehicle, and will only consider your dealership for future purchases. Good customer service goes a long way, and I will certainly recommend Herb Chambers to anyone looking to purchase or service a BMW. Thanks again.

5/21/09

I just purchased my second BMW from Ahmed Jabrane at your Boston location. Although we live near an alternative dealership (we’re in Swampscott) we chose to travel to Ahmed when the lease expired on my X5. Ahmed personifies customer service. He is professional, personable and knowledgeable, answers his e-mail and his phone and treats every request like I purchased the most expensive auto in the dealership. I hate dealing with cars–Ahmed makes it as easy as it could possibly get.

Just wanted to give kudos when kudos are due. You’re lucky to have Ahmed.

Lori

Dear Herb,

I had to let you know that aquiring my Cayenne has been my best car buying experience ever. Raffi, Michael and your son George were wonderful. It was laid back and smooth as ordering a fine steak from Ruth Chris. Raffi did a wonderful job explaining the mechanics of the vehicle. Michael treats you like an old friend. George made the process smooth as silk. I could not ask for more and I plan on being a Herb Chambers customer for the rest of my life. I plan on bringing my uncle to look at a 09′ 750 BMW. Thanks for a wonderful experience.

Regards-Tony

Story:
Hi herb My name is Thomas, I am former employee Since I have left your dealer ship and moved to Chicago Il and now working for Fields infinity but the purpose of my email is that to let u know and to tell every one else that you have the best operation to work for and I appreciate the opportunity to have work for you., About a year ago I had bought my Bmw from the com ave store From Kevin and he was very help full through the hole process and about this time last year mike fonduto also was a great help to me while trying to buy my G6 Gtp  . Well take care and hope thing keep moving along for you

Thomas

12/31/08

Dear Herb,

I am pleased to be able to write to you with good news. My sister has completed her purchase of a 2009 Camry from Toyota of Boston. As usual we checked other Toyota Dealerships and hoped to complete our transaction with you.

I have to say this time Toyota of Boston definitely surpassed our expectations. Jillian and Tim and Patrick were wonderful to work with and always customer orientated. With your assurance I took my sister to Toyota of Boston and I am happy I did. Our salesperson was Mike, one of the people we had our disastrous experience with last summer. However, I must complement him as he was able to give an excellent presentation. I am sure it was difficult for him to see us again but he was able to rise above the situation and demonstrated good customer relations…

I have always admired your customer philosophy, honesty and work ethics. We have purchased from the following Herb Chambers Dealerships:

Dodge of Danvers, BMW of Boston, Lexus of Sharon and I am happy to add Toyota of Boston. to the list.

Again thank you for everything and have a Happy New Year

Kindest Regards,
Carole

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12/24/08

Hello Herb

I have written to you before complimenting Pat Blake of Lexus and complaining about your Boston Toyota Dealership. Our experience there was so bad we ended up buying our Tundra LE from another Dealership.

Presently my sister is here for Christmas and is looking for a new Toyota to buy over the holiday. At this point I will not recommend she try Toyota of Boston without some assurance from you we would not be treated so badly again. We love your Lexus Dealership and your philosophy. However, from past experience that dealership does not follow your wonderful customer relations.

Looking forward to hearing from you

Carole

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11/13/08

In this busy world it seems we always have enough time to complain but never find the time to say thank you. Bob and I would like to thank Patrick Blake for his wonderful and caring commitment to his clients. He is always pleasant and willing to listen to what his clients have to say. You never feel rushed or in a hurry when you are with Patrick. Patrick Blake is a tremendous asset to Herb Chambers Lexus in Sharon. We always have a feeling of confidence knowing that we can contact him at any time and he will solve a problem immediately to the best of his ability.

We have always been treated with respect at Herb Chambers Lexus of Sharon. However, I wish I could say the same of other Herb Chambers locations. At two other locations, Herb Chambers Toyota of Boston and Herb Chambers Collision Center in Braintree, we have been treated rudely and with disrespect which is something I would not expect at Herb Chambers locations.

We will definitely continue our relationship with Herb Chambers Lexus because of the wonderful treatment and respect we receive each time we go there. Again, I want to commend and complement Patrick Blake for his commitment to Lexus and especially his clients. It is unfortunate that we would not return to other Herb Chambers locations.

11/6/08

My family has been a customer of Lexus of Norwood since the first Lexus rolled out in the early 90’s.  We absolutely love the new dealership you have built in Sharon.  It’s an amazing facility, and the location is very convenient for RI Customer.

I‘m in the market for a 2009 M3 sedan.  What made me think of your BMW dealership is I am an admirer of your Ferrari Daytona that you had rescued and restored.  I enjoyed watching a recent television show that featured you finding one of your dream cars and then restoring it.  I think your passion for cars and your good business practices are what separate you from the rest of the people in the car business.

I recall a few years back, my father became displeased with a deal he had worked out on a Lexus SC with a sales associate.  Apparently news had gotten back to you and you had personally called him.  That phone call alone made him believe in your dealership enough that he resolved his issue, and purchased the car from you.  The rest is history.  Based on my parents over 15 years of loyalty to your Lexus dealership, I have decided to shop to find the BMW of my dreams at your dealership.  Since I love to drive manual transmissions, Lexus isn’t an option.  BMW is my passion.

You’re an icon; I hope you continue to pursue your passion for automotive excellence.

Sincerely,

Joseph