Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad.  I purchased it via
the internet.  I found the car via searching for a Red pre owned Lexus LS460
L.
After finding the car I called and Mohammad talked to me about the car. He
got my confidence up to the point that I purchased the car
“sight-un-seened”.
He did a great Job of selling me the car– then he turned me over to Azi to
do the paper work via the phone…. Azi is as professional as it gets.
Because of the complicated way in which I title my cars, it is a bit of a
stretch for  a car dealer’s office to understand.  However having said that
– Azi understood want I wanted and he made it happen.  I was impressed.–
But the best part of my story is picking the car up.
I flew into Boston Friday morning, Anthony cam to the air port to pick me
up.
He was very accommodating.  He spend all the time I needed to understand the
features of the car etc.  Azi, and Mohammad finished the paper work with me
and I left.  I drove straight back to TN — where I had a meeting at 1pm on
Saturday– I drove straight thro (18 hrs of driving) — The Car is even more
that Mohammad told me it is.  It is perfect and my experience with you
company could not have been better.   You should be very proud to be able to
have staff people like these three guys.  
I think they are helping you set a new lever of satisfaction.
BTW– I stopped at you Lexus dealership on my way out of town to buy a
“Lexus” license plate holder. — WOW what a beautiful dealership.  The guy
in parts was very helpful in not only helping me select the plate holder but
also giving me some directions as to the fastest way around some traffic.
You have trained you people well in regards to customer attention.
I only hope my customers get the same kind of experience from my sales
people.
Congratulation on you staff.
Thanks again,
Sincerely,
Bill

1/26/09

I just bought a Pacifica from the BMW dealership in Boston. I was in a bad position when my old car broke down. They had my old car towed to Boston from Millbury as this would have been a large out of pocket expense for me. They also are having my new car brought to Millbury so I dont have to drive to Boston again. Even though I was at a BMW dealership that was very busy they treated me just like everyone else even though I was buying a used Pacifica. I felt like I was treated like I was buying a BMW. Even while negotiating I was not pressured and they were empathetic to my situation. If I ever have a BMW budget I will definately go back there.  Kudo’s to Ken, Abdoo and Azi. Thank you