Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 12, 2009

I don’t usually send these types of e-mails, but my wife and I have
purchased three (3) vehicles from Herb Chambers deaslerships (an ‘04 Cayenne
S from Porsche of Boston, an ‘08 Mercedes 350CLK cabriolet from Mercedes of
Natick, and, most recently, an ‘06 Audi A6 from Audi Burlington) in the last
several years.  We are extremely impressed with the level of courtesy and
professionalism exhibited by your sales and service teams.  All have been
terrific to deal with and are credits to your organization.  The icing on
the cake was the phone call I received today from Carl Bernardo (who was
just terrific to deal with) at your Natick Mercedes dealership wishing me a
happy birthday.  Needless to say, I was very impressed.  Just wanted to say
thanks.  Our next vehicle will definitely be from Herb Chambers.

Best Regards,

Bruce

June 27, 2009

Dear Mr. Chambers,
I had the pleasure of meeting your son George at the
Porsche Dealership in Boston in 2006. He was highly recommended by several
very good Friends when I asked where to go to buy a Porsche. George leased
me a 2006 Porsche Cayenne Turbo which I completely loved. I recently leased
a 2009 Audi 8 from George at your Audi Dealership in
Burlington. I was assisted by a salesman by the name of Wayne Altavilla,
what a decent, knowledgeable and obliging young man he was. My experience
was of the Highest Degree, I will return as often as possible to visit with
them, and I will greatly recommend George, Wayne and your Dealerships to all
my Friends and Family.

Sincerely,
Federico