Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thursday, March 03, 2011

Dear Mr. Chambers,

A couple of days ago, I purchased a new Audi A4 at your Burlington dealership. I must admit that I am not the one to enjoy the process of purchasing a car; however, your sales personnel has made the experience easy and enjoyable for me. Especially Adnan Sehovic, who displayed the highest level of professionalism and respect for a customer. I have not seen that in a long time. That was really impressive. Adnan recommended Tom Viner who helped me select the vehicle I was interested in. They both worked as a team and made the whole process go smoothly.

I am quiet happy with the purchase and will highly recommend your dealership to my colleagues, friends, and relatives.

Thank you,
Dean

6/23/10

Hello,
I recently purchased a vehicle from the BMW/MINI dealership in Boston.  I
had the pleasure of working with Nick Lagas and Azi Parvez.  I cannot
express my appreciation for the above and beyond service and assistance they
provided in the purchase of my Audi A4.  They were both extremely
accomodating, and made the transaction as smooth as possible.  They are
truly an asset to the Herb Chambers team. 
Thanks Again!!
Donna

June 2, 2010

While traveling on Patriot’s Day, 2010 from Vermont to Waltham, MA
for a final job interview, I encountered problems with my 2004 Audi A4.  I
pulled into your service bay at 4:30PM on that Monday.  I was greeted by
your service department, and Joe had stated that they could take a look at
the vehicle, and determine if I could drive it back to VT or have to stay in
Boston overnight, as the service department was closing.

Joe took great care of me, while the mechanic determined that my speed
sensor needed replacement.  I was ready to drive back home, but the vehicle
could not get started again.  5:30PM, and I was stuck.

Joe convinced the mechanic to stay late and fix my vehicle, which would
normally take 2 hours to complete.  They had the car fixed and cleaned by
6:30PM!!!

I will now be a Herb Chamber’s Audi fan forever!  Your guys stayed late to
fix my car…..and I got the job in Waltham!  I am now a Bostonian and Herb
Chamber’s customer.  Joe and his mechanic deserve a BIG raise!

Sincerely,

Jason