Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, November 23, 2010

How Do I Count the Way…. Herb Chambers of Westboro is a “Little Piece of Heaven On Earth!

We bought our Honda Accord in 2006… Nike says Do it… At Herb Chambers in Westboro, I say, ” They Do It Right”!

>From the General Manager Mr. Van Fechtmann who we made our deal with in
2005 .. to the unbelievable , priceless Service Dept…. Mr. Rich Murray, to Mr. Rick Osgood, to Mr. Allon Swift… always have serviced our car in a timely manner and their professionalism is so so appreciated.

Also we have had brand new toyota, nissans, and American made cars, but now that we have bought from you, “Mr. Herb Chambers”, and especially at the Westboro Dealership: We now know at the ripe age of 60 years old, if we want “A Piece of Heaven On Earth”… this is the only place we will ever pursue our options to buy a car again.

I have been trying for years to send you this message to show our appreciation and finally I hope it is received with the intent that you know we are extremely very satisfied customers.

Your Westboro Dealership is one of a kind: I could go on forever however my husband carries Duck Tape with him, (and yes it now comes in animal and designer prints):: With that being said I will be summoned shortly so I will end by saying Thank you, Thank you, Thank you for making car shopping and serviing our car such an easy task.

Please let me mention that Rose Garceau is a wonderful Salesperson with priceless, interpersonal and Salewoman skills.

Sincerely,

Antoinette & John

July 22, 2010

On July 12th, I had a major problem with my 1 year old Honda Accord
that I purchased at your Westboro location.  To make a long story short, a
new engine was installed.

The reason for my email is to say what a great job your service advisor,
Allon Swift did in keeping me informed.  He called me atleast twice a day
with updates and when I ask him to call at a certain time he called.  Allon
customer service was great even though my situation with the car was bad.

Once again, thanks to Allon for doing a wonderful job.

Rich