Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Mr Chambers my son bought his first new car 09 Challanger at your Danvers store last January. I just purchased a used 07 Jeep last night at your Aurburn store. The reason for email I used to be in your business as a salesman,used car manager and general sales manager and was successful but wanted a change and changed my career into construction sales/manager that changed happened 25 years ago now I am retired because of illness but that won’t stop me. I went with my son to buy a new car I know the owner of a Dodge store south of Boston he did business with me on the construction side, I tried to purchace a Jeep 6 years ago and last January could not come together but felt I owed him first shot. So we went on line he found the car he wanted at HC Danvers they were great (sorry I forget their names) remember talking to sales manager told I live on the Cape my son has a trade told him what it was he gave me a number site unseen got the deal done over the phone. I know you would rather deal in person but he understood we have long drive to Danvers and he did not want to waste our time gave good deal over the phone we appreciated that, drove up and came home in my son’s new Challanger. Auburn same thing salesman Jim Aldean ,I think sales mgr.Alex, and GM Dan and F.I guy all where great, product knowlege is 20% how your treat people knowlege is 80%.Never had to use your service dept my no doubt I would be treated the same. Dealing with people all my life as yourself if you prove yourself and play on same field only expect the BEST and your people at Herb Chambers are just that. I feel I would be treated the same at HC if I bought a $10,000 used car or a $200,000 Bentley . I do know a profit has to made can’t imagine the cost just to flic the light switch at your dealerships. So with that said from what I’ve seen my other son senior at college will be buying a car in a month and he will by at HC. Thanks for helping the economy and yourself for having such great employees. Thank you Henry

5/7/09

I would like to follow up on my first e-mail from this morning. About 20
minutes ago, Howi Resk, General Manager, called me and asked about the
situation. He did all the right things – listened and offered a
solution/option. I was very impressed by the way he managed the conversation
and, in particular, how sensitive he was about my wife’s experience. We
agreed that I would bring the car to the dealership for re-inspection of the
scratch and that it would be fixed. His wording was clear and simple; to the
point. I appreciate the effort and I hope, if the car will be indeed fixed,
that my wife will simile again. Thank you, for now, for the follow up and
the promise. Respectfully, Miroslav

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5/7/09

We bought a used car (Honda Accord 2007) yesterday and thought we’d celebrate (we signed the paperwork on Monday, title on Tuesday and picked up the car on Wednesday this week). Instead, we feel taken advantage of and really disappointed. The car was presented to us as in Excellent Condition and both, the manager Kevin and the sales person Alex, lied to us. We asked them about the condition of the car multiple times and they both said repeatedly that the car is excellent condition and there is absolutely nothing wrong with it. They let us believe that we are getting great deal on the car. They must have known. It’s their job to know. And we feel it was also their job to let us know about this condition. There is a scratch on the door that we were not told about (and unfortunately we didn’t notice it; it’s not big and you might not notice it at first glance because it’s on the lower part of the back doors) and the sales person told me yesterday, when I was picking up the car and when I noticed the scratch, that “you didn’t see it because the car was dirty before. It’s nothing don’t worry about it.” We also did get only one key with the remote and one valet parking key.
So that’s our experience with your dealership and with your people. I wonder why am I even writing this? I think because I still want to believe that the person we see on TV telling us about the great experience one should have when buying a car telling the truth and that he really means what he says. We are therefore asking you to make this right. We are asking you to give us that great experience. Unfortunately, I can’t ask you for the tears of my wife back. But perhaps you can do something about the car. Respectfully, Miroslav

Thanks to Dan B. for putting together the sale of my new Toyota Sequoia.He truley cares and helped me understand numbers that were making me frustrated.His involvement was above and beyond and shows the commitment of Herb Chambers employees.Also thanks to Alex and Ash outstanding in putting this deal together from my 10:00am phone call with Dan to arriving at 12 noon to do the numbers with Alex to the completion and pick up the same day at 5:00pm with Ash we had a difficult beginning and a excellant outcome.My wife is considering a 4×4 Highlander and look forward to again doing business with this  dealership.
Sincerly,
Joe