Dear Herb Chambers and Co.,

In all my years of owning BMW’s and Mercedes, I have never had more
professional, prompt and overall outstanding service anywhere on the East
Coast than the repairs and service I recently had at Flagship Motors.
Matt and Rob in Service, the team at 24-hour roadside assistance, and Al
in service were truly exceptional.  I shall be writing a personal letter
to Mercedes US, Canada and Germany.  Thank you for this terrific
experience during a stressful motoring moment.  All the very best, Max

October 7, 2010

Re::Bradley Burkhalter/Herb Chambers Infiniti

Recently I had an opportunity to introduce my 90 year-old father to Infiniti products.  I initiated the search for a 2010 Infiniti EX35 Journey by internet.  In short time I was contacted by four dealer internet sales persons.  Because Rhode Island was remote from the Herb Chambers Westborough Massachusetts location, we decided to respond to dealerships by their respective shortest relative distances from my dad’s home.  Prime auto group, Infiniti of Norwood and Inskip auto mall were places of interest to us because of proximity.  Prime auto group was the first to contact us with a very low attractive price.  Second, was Infiniti of Norwood with an unattractive price and rudeness.  The third was Herb Chambers with a matching price to Prime auto group.  We were not successful at Inskip.  On September 30, 2010 we were leaving Inskip Infiniti at 7:05 PM and unsuccessful in our bid for a vehicle.  From the parking lot of Inskip auto mall I placed a call to Herb Chambers Infiniti.  I spoke to Jess and told him what price we would be comfortable with paying for a vehicle.  He guaranteed me the price and by 8:00 p.m. we were in Westborough Massachusetts signing a purchase and sales agreement with sales & leasing consultant Bradley Burkhalter for an Infinity EX35 Journey.  Because the initial survey e-mail sent to me by Infiniti Corp. was brief, It did not allow me to express my thanks for the entire group to include your automobile information specialist Matthew, finance director Al, general sales manager Jess, sales manager Patrick, and most of all Bradley Burkhalter.  At this time I would like to depart from the complements to your sales staff and focus on Mr. Bradley Burkhalter.  What a fine young man and complement to your efforts to maintain a staff that is helpful, courteous and professional at all times.  Mr. Burkhalter is the epitome of helpfulness, courteous and professional behavior.  On October 4, 2010 at approximately 11:10 a.m. Mr. Burkhalter presented himself to my Pawtucket Rhode Island professional office where I was busy with multiple patients.
His goal that day was to deliver the vehicle and register the vehicle.  He waited several minutes patiently in my waiting room for my father to arrive to sign documentation.  He accumulated all the necessary documents in order for my father’s new vehicle to be properly registered, from insurance, to property taxes, to registration fees.  He also was kind enough to bring along Joe, a notary public, to add to the convenience for my father not to have to go to the bank to have documentation notarized.  At approximately 11:30 a.m. Mr. Burkhalter left my office for the Cranston Rhode Island location Department of Motor Vehicles.  I wondered where Mr. Burkhalter was until 3:30 p.m..  I called him on his cell phone and inquired where he was.
He told me he was in line behind 520 persons at 11:45 a.m. to 120 persons by 3:30 p.m..  I was amazed that the DMV did not have accommodations for dealer registrations.  I found out they did not.  Mr. Burkhalter successfully registered the vehicle and returned to my office approximately 5:15 p.m..
Through all the waiting at the Rhode Island Department of Motor Vehicles, through all the traffic on route 95 north at rush-hour, to my office in Pawtucket Rhode Island.  I looked out a back window of my office while I was with patients and saw Mr. Burkhalter bending over and securing license plates to my dad’s new vehicle.  I was truly touched.  He never complained to my secretary at the front desk.  When she told him he must be tired, he answered with a smile “we go the extra mile”.  My secretary told me how wonderful a person Bradley was.  He had every opportunity to complain how tired he could’ve been.  He had every opportunity to seek pity for enduring the DMV.  Bradley reminds me of what my father once said.  “Do your homework when no one is watching because you are doing it for yourself”.  Bradley was doing his homework however, he included our benefit.  As my father is a retired physician and I a working physician can tell you this behavior should not go unrecognized.  There are a few times in a persons life when one speaks out on another’s behalf.  Please let it be known that this is one of those times that I would like Mr. Bradley Burkhalter to be personally recognized by Mr. Herb Chambers for his unselfish efforts.  A long time prior to purchasing a vehicle from Herb Chambers, I watched a documentary on Mr. Chambers.  I was impressed because the documentary made me certain that the recipe of success includes multiple ingredients of chance, dedication, hard work, and doing your homework when no one is looking. Mr. Burkhalter has those ingredients to fit the recipe of success.  Please give him his due at Herb Chambers Companies.  Thank you.

With any questions please call.  Thank you once again.

Sincerely,
Dr. Todd Steven & Dr. Steven

Good Day,
I just wanted to send a quick note as I sat in your waiting area to say how much I love all three Smart cars I own and comment on your Service EMP Al.

Thanks again,
SteveB

ps- herb, these guys are always on top of there game, give them a raise.

thanks, michael