Tue, Apr 19, 2011
Dear Herb,
It has been a few months since I purchased a fourth car from a Herb Chambers dealership, and it seemed about time to send a note to you. The first ‘Herb’ experience was with James Bulger, with whom we ultimately purchased three vehicles when he was selling at your Honda dealership and pleased to see he is now general manager at your Infiniti. As he was so fabulous, when I decided to buy a Mercedes-Benz, it seemed logical to try ‘Herb’ again and it turned out to be another great experience.
After visits to all three of your Mercedes dealerships, the folks at Mercedes-Benz of Natick won me over almost immediately. There is a positive energy here that pervades the entire dealership, from the salesmen to management, finance and service. The atmosphere was congenial, respectful and attention to detail never waivered. Having revisited the dealership over the past few months, it has given me the opportunity to see this is a constant. Kudos to pulling this off amongst the dust and interruption of building renovations, showing it truly is the people who make the experience.
I also work in a commission based sales business and was thoroughly impressed with the teamwork
and cooperativeness between the salesmen in an otherwise individual business. Throughout the transaction not only did my salesman work with me but every level of management checked in to make sure I was happy. I was always greeted by name, the door was always opened for me and everyone seems to be smiling there. The entire process was professional, seamless and first class all the way.
For me the purchase of my car doesn’t end with the paperwork. It more importantly includes the years to come of service visits and if these people seem to enjoy working together so much, that’s where I want to spend my time. Thanks, Herb, and keep doing what you’re doing. Management is doing something right in Natick, because if there was ever a business model to copy this group of people is it!
Every member of your company was exceptional and I must point out those directly involved:
I purchased a CPO vehicle with Robert Hampton, Financed with Jamie McCracken , asked far too many questions of Wagnar Rosa in service and George Warnock, General Sales Manager, both who patiently and happily answered every one and in no small part the biggest credit must be given to CPO Sales Manager Aidan Power, whose integrity, sincerity, constant follow up and product knowledge made this transaction the best vehicle purchase situation for me. His exceptional rapport with fellow management, sales staff and service is outstanding. Clearly he is an invaluable asset to your organization.
Sure to be referring my friends in the future,
Maureen
