April 6, 2010
I haven’t had the opportunity to send this to you yet, and I feel
bad. It’s approaching 2 months since I took delivery of my 2010 Accord EX-L
from your Honda of Westborough dealership, and I need to tell you about my
experience!
I’ll start with the experience I had at several other local Honda
dealerships. I was skeptical of shopping at such a large dealership, I’ve
always tried to do business with “the little guy” because they tend to be
clients of mine, and I like to help them out. I visited 3 other, smaller
Honda dealerships (I’ll leave their names out of this, because it gets
ugly!) Upon entering dealership#1, it took nearly 20 minutes for a
salesperson to contact me, other than the sales manager, who refused to come
out from behind his cubicle to help me. Dealership#2 wouldn’t let me take a
test drive after they saw that I was 23 years old; according to them, being
23 automatically means you have poor credit, or don’t make enough money to
buy a $30,000 car. (The joke is on them!) Dealership#3 tried to down-sell me
into a Civic, again, assuming I couldn’t afford the accord.
Then, reluctantly, I stopped in Westborough around 6:15PM. Khoa greeted me
at the door on my way in. He looked like he was walking somewhere with a
purpose and asked me if there was anything I could help with. I told him I
was interested in a new accord, but still wasnt sure if I should go with the
V6 or the 4. Khoa finished up with whatever he was doing, grabbed my license
for a minute, and got a set of keys for a 2010 Accord EX-L V6, and we went
for a quick test drive. On the drive, he didn’t push for the sale, but asked
a lot of questions about what I did for work, why I drove so much, and in
the process, he uncovered a few needs that I wasn’t sure I had. Being in
sales myself, I could really appreciate that he wasn’t pushy. I also told
him about the experience I had at the other dealerships, and that this was
definitely the car I wanted to buy, but I still needed a little time to
think about it. Since it was approaching 7:00, and closing time, when we
returned, I called it a day, and headed out. Khoa didn’t have to call me
back, I stopped in the following day to take the 4-cylinder EX-L out for a
test drive to compare. I noticed the difference immediately, and decided on
the V6. I still was unsure of the color combo. I knew I wanted black
exterior, but couldn’t decide if I wanted the black/black or black/ivory.
Khoa helped that decision along by offering a personal story, and
recommended the black w/ ivory interior because of the contrast, and how
great it looks when you open the door to the car and it’s glowing inside. He
had me visualizing owning the car, which really made the decision. After all
the paperwork was done, I took delivery later that day. Although this was
only the third vehicle I’ve purchased, and the first new vehicle in my
lifetime, I can say that it was by far one of the best car shopping
experiences I’ve ever had. I said the same thing in my American Honda survey
that I took last month about the purchase experience, I hope that Khoa is
selling luxury cars by the time I make my next vehicle purchase from Herb
Chambers Companies!
I would truly appreciate it if Mr. Chambers contacted me in regards to this,
rather than an assistant, as this is something I feel he should hear
directly from a customer! Thank you in advance for making the effort to
reach out to one of your newest life-long customers!
-Brandon
