Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

May 17, 2010

Just a note of recognition for Abdou Merheb client advisor who
guided my purchase of a preowned BMW.  He is a terrific representative for
your firm.  He knew his stuff, had a great sense of humor and made the
purchase decision an easy one. 

Please pass along this note of thanks.  Our deal hit a snag at the last
second and we (my wife and I) had the opportunity to meet your neice
Melissa.  She stepped in with Adbou and made our deal happen.   Many thanks
to both Abdou and Mellissa.   The car is terrific!

Jeff

11/6/08

Dear Mr. Chambers,

I have been a long time customer of your dealerships over the years and have always enjoyed my car buying experience.  I wanted to write to you and tell you how much of a great job that several of your employees at your BMW dealership in Boston did dealing with me over the purchase of my new BMW.  I dealt with Ken Ly, Abdou Merheb & Catherine Rogers  and I must tell you they were all absolutely outstanding!  This was by far the best experience I have ever had buying a car.  You have assembled a great team there and they really do put the customer first.  I felt as though I mattered and was treated in a manner that will not only make me return for future purchases.  I will also recommend to all my friends, family and everyone else looking to purchase a new car that they go see these three people to be treated the correct way.  The entire process went smoothly and much better than I anticipated.

I wanted to make sure that you were made aware of what a great job that they did.

Sincerely,
Don