Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 24, 2010

Mr. Miguel Banos and
Mr. Kevin Barry
Herb Chambers BMW
1168 Commonwealth Ave.
Boston, MA 02134

Dear Miguel,

I know it’s been almost 2 months since I purchased my 2007 328xi from you but sometimes it’s a good thing that I didn’t get back to you in haste.  It gave me more time to consider your dealership and my car.

First of all, let me say your dealership is impeccable and like nothing I’ve ever experienced before!  It is a monument to BMW and the general Boston area.  From the professional look of the employees with suits which really impressed my wife and I the first time we entered your doors, the overall showroom appearance and service shop down to the excellent Keurig coffee machine, (not to mention the friendly receptionist with quarters for the parking meters)!

As you know, we’re from the Wilkes-Barre / Scranton area, home to the TV show “The Office” so a trip to Boston takes 5-6 hours, (i.e. it better be “Worth the Trip”)!
And yes, you and Kevin Barry didn’t disappoint us there!

Thanks to you, we quickly settled in on purchasing the car on the “first trip” to your dealership.  At first, we felt pressure due to the distance between us and that this may seem not a wise thing to do considering our monetary investment, but Roberta and I felt very comfortable with your policies.

Miguel, you were very confident in explaining the finer points of the car, giving us everything we could reasonably expect as a trade in for our 2004 Passat, the extended warranty for 2007 BMW’s, and in providing assurance that the paperwork between PA and MA would not be a problem, and that the car would be exquisitely detailed before we closed the deal.  Roberta and I were not disappointed, as we could not tell it from one of your new cars on the showroom floor.  You even threw in new floor mats, a BMW plate, and a Herb Chambers key chain!!!! (I’m not big on key chains, but this one is a keeper with me)!

Over the past weekend, I got some free time and was able to wash and wax (with Mothers paste wax) the car and clean the interior for myself.  Again, there were no surprises!

Kevin, you too were very confident in explaining the finer points of the contract, explaining the best price, and offering the various packages to enhance the long term preservation of the car.  This was very evident with your knowledge of what your dealership will do to the car including new tires if/as necessary (which were), down to the extended protection for the finish and road hazards for the wheels and tires.  Since we both live in the great NE, we can really relate to the snow, ice and associated pot holes which can easily damage a wheel or tire.

“”Thanks” Miguel and Kevin!

Mr. Herb Chambers;
The bottom line is you have “Excellent people and an excellent Dealership”!
Would I purchase another vehicle from you, Absolutely!
Were the 2 trips worth it, Absolutely!
PS: I had Miguel put one of your “Herb Chambers” “Boston” dealership frames around my license plate which I proudly sport throughout the W-B / Scranton area!
I’ve already had several people remark about the condition of the car and in response I simply reply; You’re the “Place to Go” for a great car and a great deal!

Guys, “Thanks” again for everything!
Sincerely,
Ron & Roberta
cc: Mr. Herb Chambers

March 5, 2010

While I had a moment I wanted to take the time to point out the
superb service I received recently at Audi of Burlington. My sales associate
was Mr. Wayne Altavilla and his time and consideration made buying an Audi
one of the easiest choices I have made. I can honestly say this is the very
first time I have actually enjoyed buying an automobile. Mr. Altavilla was
down to earth, and a straight shooter. He took the time to compare several
cars  I was considering (A4 or 328xi) and we test drove both. At the end of
the day the accommodations provided by Mr. Altavilla and his consideration
for my needs as a customer made the decision for me. I bought the A4, having
had no intent on doing so when I arrived. Mr. Altavilla is a young guy, but
given he’s around my age it made the experience that much better because we
could directly relate. I sincerely appreciate his time. From purchase to
delivery Mr. Altavilla kept me up to speed on where everything was in the
process and did anything he could to ensure I was satisfied.
I received my car Weds 3 Mar and I have no regrets. I have spoken to
numerous friends and every time I tell them “if you?re going to go look, go
to the Audi dealership and ask for Wayne, you won’t regret it”.
I hope you all pass along my sincere appreciation for the courtesy and
professionalism of Mr. Altavilla.