Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

10/22/08

Last week I purchased a 2008 Ford F150 from your Westborough Ford. My husband and I had been to numerous dealerships and had gone through what we like to call the “Wheel and Deal Shuffle”. The process of buying a new vehicle can be stressful. We want to save the most we can and the salesperson wants to make the most he/she can. It can be a negative and tedious process. However, we did not experience this dance at your Westborough Ford. Don’t get me wrong…we had to work for the price that we got, but it was not negative in any way. Jim O’Neill is the salesperson who helped us through the process. He was fair, honest and knowledgeable throughout the whole process. We feel as if we bought a superb vehicle at a nice price. In fact when it is time to purchase another vehicle, we will go back to Jim and your Westborough store. Everyone there was polite and wanted to sell us a vehicle. Now we call the dance…”The Deal and Seal Boogie.” Thank you to your staff at Herb Chambers Ford of Westborough, especially Jim O’Neill. We appreciate everything you have done for us. We will continue to spread the word of the outstanding service we received.

Cinthia