10/21/08

Dear Mr. Chambers,

I wanted to take a moment, once again, to let you know how much I appreciate your Service Consultant Ms. Tereza Guzman at your Honda Service Office on Commonwealth Ave. in Boston, MA.

As always, Ms. Guzman is one of the nicest and most professional person I have meant. She continues to make sure that I am updated on what repairs are needed and she does her best to save me money where possible.

Everyone at this office makes me feel like I’m a very important person, just like my grandchildren do and I truely appreciate that feeling if only for a brief moment.

Mr. Chambers, I hope that Ms. Guzman remains with your company for a long time to come.

Thanks again,

Vivian