02/22/10

Dear President,

I wish to explain my supreme experience with your company in Warwick, Rhode
Island recently.

I have a 2007 Cadillac Escalade that experienced some problems with the tire
sensor, electrical, wheels, and others.  Your service department did know
that I purchased the vehicle from another dealer, however, I was treated as
one of the family by your representative Steve Fennesy.  He was
understanding, direct to the problem, and repairs were prompt and very
professional.  You have a thorough employment screening staff to employ
these professionals.  When I purchase a new car, I will go through Steve, he
must be involved. 

Thank you again for this experience.

Richard