August 29, 2009

“My” service advisor, Dustin O’Brien, went above and beyond to ensure
that I was taken care of when my car needed to be towed to another dealer
while I was in Connecticut. He called the other dealer and suddenly a loaner
car materialized for me.  When a part was unavailable, he called the
Connecticut dealer several times with ideas on how to expedite getting the
part.  He called me daily to check up on the status of my car and whether I
felt that I was being properly treated.  My car wasn’t at his dealership,
but since I was his client that didn’t matter.  He treated me like I was his
best and only customer.  I will continue to purchase cars at Mercedes-Benz
of Natick due to Dustin’s superb service.  I actually send my friends who
are thinking of buying a Mercedes to talk to Dustin first — then they buy
from Mercedes-Benz of Natick! He’s great (we have purchased 3 vehicles from
this dealer)
 
Carolyn