5/12/09

I recently bought a Smart Car from your dealership and had it on the road for about a month when I experienced a strange problem.  I was unable to move the shift from drive to any other gear.  I panicked and called the service department.  I was told that you close at 7 so if I could get it in by then they would help me out right away.  It was about 5:30 and I was in Waltham so I wasn’t very worried.  Then I hit an amazing amount of traffic and ended up getting there just as you were about to close the doors.  Nathan Haugh, one of your service consultants listened to my issue, called the Smart technician, who had already gone, and fixed my problem himself in about 15 minutes. 

I am very impressed by Nathan’s committment to service and the dealership’s committment as well to support employees like Nathan who are willing to go the extra mile to help a customer in need.  I am very happy that I chose to do business with you and I can assure you that I will do all my future auto purchases through one of your dealerships.

Keep up the good work!  -Sue