April 23, 2010

Mr. Chambers,

I wanted to let you know what a great staff you have at the BMW Commonwealth
ave location. My wife had driven from CT to Boston for a sensitive family
matter last week and the fan clutch went out on our 5 series, leaving my
wife stranded. Rick Bunker and the rest of the team at your Commonwealth Ave
location could not have done a better job of being accomidating to my wife
and turning around a very stressful situation. Rick was able to make an
emergency appointment, get the five series properly repaired that day and my
wife was able to drive home that afternoon.

I hope you can recognize Rick and the rest of the Commonwealth ave team
members for not only doing their job well,  but for going above and beyond
to help out a long time BMW customer ( 20 years, 12 BMWS)

I hope you expand to Fairfield County, with Regards, RAA