9/26/08

Your business is what it is because of you.
Congratulations on setting the bar so high!
Paula

Dear Mr. Chambers,
I just have to tell you about the service I received at your Saturn of Warwick.
I was pulling out of the Crowne Plaza to head back to Byron Michigan from participating in the Portuguese Water Dog show when my 2004 Rendevous stalled at the light. I sputtered and choked my way to the first GM dealership that I could find on a Saturday morning. I finally stalled out just in front of the service garage at Warwick of Saturn. I was extremely worried that being a Saturday, I wouldn’t be able to get it fixed. A.J. Pulvie greeted me at the door and much to my relief, welcomed me as if I were family. I explained that I had my dog with me and he put my worries to rest. I was allowed to bring her and her crate into the dealership to stay while the car was being worked on. The other employees were wonderful. The receptionist wanted to see her and told me about her dog. Several salesmen dropped by to show me pictures of their dogs that they had on their cell phones. I was asked if the dog needed water. I was offered their left over pizza. I was offered coffee, popcorn, internet, television and the local newspaper. Mr. Pulvie stopped out on many occasion to let me know the progress on my car. They had to send for a part which caused my wait to be 4 1/2 hours. They apologized often and I could have hugged each and every one of them. Never have I received customer care like I did at your dealership. It saddens me to think that no dealer in my area even comes close to what you offer.
There wasn’t one employee that didn’t acknowledge my presense. How you keep employee consistency such as what I experienced is beyond me.
Congratulations on the best service this 56 year old woman has ever had!!!!
Paula