6/25/09

I recently purchased a new 2008 Solara Convertible. I encountered a
minor problem the night I took delivery, the rear bumper was touched up. I
missed it, the salesman missed it.  When I called the dealership I expected
the old kabuki shuffle. It didn’t happen. Don Smith and Chris Wong made me
feel nothing less than an important and valued customer. In my eyes, they
did more to further the Herb Chambers mission of making every customer
satisfied than anything I have ever experienced. They both took care of the
problem and kept me in the loop at all times. Outstanding! Please extend my
thanks.  Sincerely, Al