9/15/08

The service manager from Herb Chambers Honda of Seekonk made contact with both the client and Honda Corporation in regard to the issue with the locking mechanism in the CRV. Honda agreed to cover 70% of the repair and the client agreed to pay the remaining 30%, as they were no longer covered under the manufactures warranty. Herb Chambers Honda of Seekonk performed the necessary repairs.

Good Morning,

I lease a 2007 CRV from you. I absolutely love it and, to date, have been most satisfied with everything about the dealership. My vehicle has 50,000 miles on it (proves that I love it) and I plan to purchase it at the end of my lease in October 2009. I’m also thinking about purchasing a SmartCar at that time as well.

Now for my problem. The driver’s door lock and passenger door lock on the driver’s side have ceased functioning automatically. About five weeks ago it started. While driving, I could hear the locks click (as though locking) every so often. It got progressively worse to the point where now, even though I’ve manually locked both doors, the clicking sound goes off each time I brake and/or accelerate. The rear door lock also sounds like a machine gun in rapid fire whenever I brake or accelerate. I’ve called the dealer to ask if it would be covered under warranty and was told “no”. My brother-in-law, who is also a Herb Chambers customer and self-employed auto mechanic spoke to Tim at the dealership and asked him about my locks on my behalf. He was told that they couldn’t do anything at the dealership. I can fully understand anything having to do with the mechanics of driving being void after 36,000 miles or three years but really, what does the door locking system have to do with how many miles I’ve driven? Also, I am almost always alone in the car so it’s not like I have passengers who are using the locks. I would appreciate it if you at Herb Chambers corporate offices would consider repairing these for me under warranty. I was told it would be $350 per lock and quite honestly, I cannot afford that for a two year old car. Please take this matter under consideration and get back to me at your convenience. Until then, I remain under rapid fire.

Sincerely,

Noelle