August 6, 2010

Dear Herb,
I wanted to let you know of a fantastic experience I had yesterday at the Service Dept. of the Hyundai dealership in Auburn. 

I was finishing up my Meals on Wheels route, right in Auburn, when all of a sudden, my fairly new Santa Fe literally stopped working.  I work for Evercare Hospice and had to get to a patient’s house immediately and was desperate to get there as fast as I could.  I was able to restart the vehicle and barely get it into the dealership.  Within 5 minutes of hearing my concerns (more about my patient than the car), I was out the door with a loaner. 

Within a few hours, the car was fixed, ready to go, and all covered under warranty.  Kudos to Bob Pascarelli and his team!  I did bring them a thank you attached to some donuts, but wanted to publicly tell Herb and all that read this….THANK YOU!

Sincerely,
Melissa