2/13/09

Thank you for the Quick responce in resolving my refunds. . Adam responded with a sincere concern to regain my trust in your Toyota dealership. Thanks again John

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2/11/09

I wrote to you several months ago on behalf of refunds from two extended warrenties that been delayed because of errors in Auburn. I have been there to sign cancellations for the third time in 4 months talked with the general manager twice and probably every person in the finance office with little success. In contract signing I clearly said no and still have little faith in receiving the full amount because of two $70 penalities of policies that this dealership added without permission. My tundra is great I wish I could say the same for the dealership I bought from. This is my 5th purchase from your dealerships and for the first time feel dissapointed in my treatment because of there aproach in selling cars and policies. I am now 4 months waiting for refunds and it will be $140 + shy of sum paid. Please review this complaint and hopefully you can change there treatment of persons after they purchase the vehicle. I concider myself a loyal customer and was hoping for the same loyalty in return.