Dear Mr. Joe,

I sincerely apologize for the delay with completing your Mercedes repair. Most of the delay is because of the radiator support upper tie bar which was not available in the United States and had to come from Germany. Flagship Motorcars was able to get the part for us on July 22, 2008. And, the actual repairs required more time than we originally estimated because the job was also bigger than we thought too (no excuse however, just the truth). Paul, our body shop manager, said that he would have the vehicle completed by this Wednesday.

Again, I am truly sorry for the delay.

Sincerely,

James Klimas

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Hello Mr. Joe,

I have read your e-mail and contacted Jim Klimas, general manager of Herb Chambers Chrysler Jeep Dodge and Herb Chambers Chevrolet Buick Pontiac Hummer. I am very concerned about the amount of time this repair is taking. I instructed Jim to contact you and resolve this situation to your satisfaction.

If for any reason this does not happen please contact me directly at this e-mail address or call my office at 617-666-8333.

Regards,

Herb

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We took in my wife’s SL 500 Mercedes to your repair center in Danvers on May 27 to make repairs due to an accident on May 23. We have been waiting for the car to be repaired since then.

The excuss was finding parts. Paul called two weeks ago to say all the parts were in and that the car would be ready in about 7 days. Today he still cannot give us a date due to the fact that he has not arranged for the protective cover to be replaced. There was one one the car at the time of the accident. He also has not done an alignment that is necessary to drive the car.

We have had to intiate all communication regarding the repairs. Responses to our inquiries were slow, if at all

We feel that we have been about as patient as possible. At this time this aditional delay is not acceptable. The amount of time this has taken is unbelivable.

Is this service level you provide to all your cuntomers?

Joe