September 7, 2010

RE:  Dan Small
I want you to know what a great person you have working as a Service Advisor in Dan Small.  I am from NJ.  I had a problem with my left rear tire on Monday, and called BMW assist; they directed me to your Comm Av location.
It was 5pm.  I needed quick assistance since I had to drive back to NJ first thing this next morning.  Dan Small greeted me in a friendly matter, and was incredibly understanding and nice; as were your service technicians who quickly saw the 1 inch construction bolt in the tire; repaired it, and I was back on the road in an hour with my day saved.  He even offered to put the car in the wash line.  I can’t tell you how grateful I am for this incredibly wonderful experience on what otherwise would have been a bad situation for me.  While there, your sales people also interacted on a very friendly basis.  If I ever have the occassion to need BMW sales/service in the Boston area, I will be there in a minute.  You have a great representative in Dan Small, and I am truly impressed by how I was treated by everyone I came in contact with at your Comm Ave location.  My wife and I went to BU, and go to Cape Cod, so we have heard your name for many years.
Now it has become special to us.  Thanks!  Wayne