September 16, 2009

We want to express our sincere thanks to Carrie Hoffman and Jeff
Krasner in your Westborough Ford service team.  They went above and beyond
any service group we ever worked with to resolve a brake problem on our
truck with 17,000 miles.  Carrie listened to our concerns and worked with
the service manager and corporate on our behalf.  We were very impressed
with her customer skills and resolution and plan to be a loyal customer in
the future.