8/14/09

Earlier today, I sent an e-mail regarding a bill regarding some
service that I had done on my Jeep earlier this week.  I was very irate and
felt that I had been wrongfully charged for some work that I had done twice.
Jeff Albert (general manager) called me after work today and he agreed that
bill I received for $196.02 was marginal at best given the circumstances of
the work I had done.  I was impressed that this was handled in such a prompt
and courteous manner and was extremly pleased with the result.  Jeff was
cordial and diffused a potentially ugly situation in a manner that was
acceptable to both of us.
He agreed to refund the $196.02 for which I was grateful.  Once I receive
the money, I will consider the issue closed.
I’d like to commend Jeff on his handling of the situation and for seeing my
point-of-view.  Sometimes things are not as black and white as they seem and
Jeff took this into consideration. 
Thank you
Paul