July 09, 2009

Dear Herb:
I am not much on giving customer feedback because usually I am concerned
about getting spam mail or harassing sales calls. However, my experience
with your Westborough Ford dealership deserves a comment or two.
I was driving to Nashua NH on 495 when the electrical charging system
failure indicator came on in my 2005 Ford explorer. I called 411 to find the
closest dealership and Westborough was it. I called them and told Jeff
Krasner the service manager my dilemma.
It was raining like crazy as it has for the past month in New England and I
had less than 2 hours to make it to an important sales meeting. Jeff assured
me that they would take the car in immediately and diagnose the problem.
Well that is when I was impressed by Jeff and his team. The car war taken in
immediately and because the diagnosis was a bad alternator it would take
linger to repair than the time I had. I explained my time constraints to
Jeff and he took care of me by giving me a courtesy car for the day.
When I returned my car was completed and the staff was very cordial and
wished me a pleasant day. I was 3 hours from home, wet but in good mood
because of the experience I had at your dealership with my 220,000 mile 2005
Explorer.
Thanks for being the leader you must be that inspires your team to care
about their customers.
Kind Regards
David