August 20, 2009

I have a 2007 Chevy HHR which I love. I had some warning lights on my instrument panel. I went to the Danvers Service Dept. and was helped by John Adams “Jack”.
My car ended up having serious problems and was at the shop almost a month. Jack kept in constant contact with me letting me know what was happening. On one occasion, when I stopped by the shop, he even showed me my engine which had been removed and showed me in detail what was being done.
He offered me the use of a rental which I ultimately used for a week while we were waiting for the delivery of a new head.
Bottom line: Jack was really great during a difficult situation. Herb Chambers should be proud to have Service Mgrs like Jack on the payroll.