March 2, 2010

I am very lax in writing this letter.  On December 4, 2009 I
brought my Dodge Ram trunk in because of a loud noise coming from the fan.
It was discovered that a pen had gotten stuck in the distribution chamber.
It was not clear how or whose fault it was that the pen got there.  I worked
with Charles Thibault on the problem and he decided that he would grant me a
one time goodwill consideration.  I wanted you to know how much I
appreciated this and how much this meant to me.  I will continue to be a
customer and will gradly recommend your dealership.  Charlie certainly
deserves a “high five” and I am very grateful to him.
Sincerely,

Carl