8/5/08

Mark Hoch, general manager, scheduled for Gertraud to visit the dealership the following Tuesday to have the rust on her vehicle assessed. The decision was made to have her vehicle repainted and a loaner vehicle was provided until her Mercedes was ready to be returned.

Dear Sir,
I am still waiting for a response to the e-mail I sent to you a few weeks ago. I bought a 430S Mercedes in 2001 and paid $80000. My car is never left outside, I drive it in my garage as soon as I come home. I only have 56,639 miles on the car. The problem is that it is rusting only underneath the 4 doors. This should not happen to such an expensive car. The personell at Flagship Motors tried to repair it last year but apparently did not do a thorough job or else the rust would not have come back this year. I hope I can get this problem solved. I am interested in buying a new Mercedes or BMW but first you need to take care of the rust on my present car. Thank you in advance.

Sincerely,

Gertraud