February 22, 2010

To FMW Service Department:

I cannot begin to explain the professionalism, care, and value that FMW has shown to me as a customer. And by all means, I am not an frequent MB buyer, I didn’t even buy my vehicle through Herb Chambers!  I will now though and here is why! 

I inherited a 2002 C230 Kompressor with extremely low miles along with some extremely expensive problems.  Both my father and myself have gotten our MB’s serviced here before and have had nothing short of a delightful experience.

Furthermore and specifically, Ken Black should be noted as a not-so-average service manager.  I have had MANY vehicles serviced at a number of different dealer owned service shops and no experience has come closely to FMW.  Ken has gone out of his way on MULTIPLE occassions to help me maintain my problematic vehicle.  He is driven to maintain customer satisfaction and from my research, many others share the same opionion.  FMW has a fair and honest service department that I would never hesitate to reccomend.

Sincerely,

Scott

Wellesley, MA

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