4/12/10

Dear Mr. Chambers,

Last Saturday, April 10, 2010 my BMW 2005 broke down in the Boston area. I
was unable to find a rental car with Enterprise due to all their sites being
closed and the airport site policy to not rent cars to Massachusetts
drivers. I telephoned to BMW to tow my car to Herb Chambers BMW and the
minute that I arrived I seen the person that sold me the car nearly 2 years
ago Miguel Banos saw that I was having a tough day. He immediatly pulled the
service manager to look at my car right away. I explained what had occurred
and that I was due in Portsmouth NH in just a few hours. Miguel had
instructed the receptionist to find a rental agency that would rent to me
and pick me up as soon as possible. Although there was only 15 minutes left
for the service department to close, everyone on staff was extreamly
helpful.

I just want to thank you and your staff for making it possible for me to get
back to my conference in Portsmouth and service my car. I hope to continue
to do business with you and I know for a fact where my next purchase of a
BMW will be.