September 26, 2009

Dear Mr. Chambers,
I wanted to make you aware of the exceptional service I received at your
dealership. I recently purchased a preowned Saab.  I was driving around with
the top down when I noticed oil all over the interior of the front and back
seats.  I returned the car to SAAB of Boston and Joseph Rondinelli, the
Service Manager assured me he would correct the problem. He was fantastic.
He made sure the leaking piston was replaced and had the car thoroughly
cleaned.  He is truly an asset to your company and I wanted to make sure you
knew what a great job your front-line is doing.  Customer service is really
important in today’s market place.  Joe handled the situation in a very
professional way.  He is exactly who you want to run your Service
Department.  Please pass on my thanks for a job well done.

Sincerely,
Sandra