August 13, 2009

I’m ashamed to say that I never really take the time to write letters when I have good service, but after I saw this link on WBUR, I decided to write.
I have owned 3 Toyotas in the last 3 years, and have loved each of them. Part of what makes me so happy with them is the service that I receive at the Herb Chambers Toyota dealership in Boston.
Every person that I have ever dealt with in the service department has been very nice (great receptionists!), but I have to say that Eva Houde is really a star. She exemplifies what excellent service is all about. Even though I know from watching her work that she is very busy, she treats you like you are her only customer. She always remembers my name, asks about my kids- it’s remarkable in this day and age.
And equally important, she really pays attention to my car, calls as soon as the technicians report to her about what they’ve found, and keeps me informed every step of the way. Also, recently she went above and beyond in helping me get an extended warranty transferred over to my name, and I hadn’t even bought the car from you (sorry about that).
You are very lucky to have an employee like Eva Houde!
Thanks,
Laura
p.s. the parts guys are really good, too.