Sep 14, 2009

I own a 2004 BMW X5. I bought it at the Herb Chambers Boston dealership on
Commonwealth Ave. and have had it serviced there for the past 5 years.
The last 3 years or so I have been dealing strictly with Jim Miscioscia. Jim
has gone above and beyond my expectations at every visit.

Jim goes into great detail to explain what is going on with my car, he
checks and makes sure I am keeping up with the cars maintenances, and he
accommodates my situaion when needed. On two occassions, I needed a loner
car. There were none available when I made my appointment. But when I got to
the dealership, Jim got me a car. I work full-time and have a small child
that I take to and from school. I cannot be without a car. Jim understands
that. I truly feel I can trust Jim to be honest and informative.

Thank you Jim for making all my visits to Herb Chambers Boston, the best I
have ever had.

Nancy