6/2/09

DEAR MR CHAMBERS
 
I JUST SPOKE WITH MARK HE IS EASY TO SPEAK WITH AND LISTENED TO MY FRUSTRATION  I CANNOT THANK YOU AND MARK ENOUGH FOR YOU QUICKNESS AND FAIRNESS IN THIS MATTER  I LOVE DRIVING MY CAR AND WOULD AT SOME POINT UPGRADE I FEEL NOW I COULD EASILY GO BACK TO YOUR DEALERSHIP FOR THIS AND TO CONTINUE SERVICE ON MY CAR THANKYOU SO MUCH FOR TAKING THE TIME TO CARE ABOUT ONE CUSTOMERS CONCERNS  -ANNE

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6/1/09

Hello my name is Anne I am a little aggrivated with some of the service I have recieved at your dealership in Lynnfield.  I have brought my car to the service center three times for the same problem in a little under 2 months and it still has not been resolved.  I will go to start my car and it will randomly not start. the first time I was told that I needed to replace the drivers side seat module and it cost me 1200 dollars, the second time was three weeks ago and I was told I needed a new egnition and a new key and that cost me 1500, and now this time I was told I needed an excellerator module and something else that was going to cost me another 1000 dollars.  now here is the problem if my car keeps having this on going problem obviously it was never fixed the first time and now your technicians are searching for anything to correct the problem without giving me any reason to believe that my car is not going to do this again.  I feel cheated and taken advantage of and robbed.  also I was given my car back with a broken clip around my shifter that was broken by your technicians and my shifter was loose. They told me that they would order the piece and never called me about it.   I refuse to be treated this way and feel as though I should not have to pay for a problem I have taken to your dealership three times  and it is still not corrected.  I would greatly appreciate a phone call or  email about this on going problem or I will be contacting the better buisnees bureau and help me hank to put the shady problems with that particular service center out in the open I would also like this matter dealt with in an extremely timely manner.  I am angry and I think that seeing you are such an “honest buisness man” you will take my request into consideration and deal with this problem. also I was treated like a complete idiot by my service person his name is Paul,  when I was expressing my aggrivation he basically blew me off as if he couldn’t be bothered.  I do not appreciate that behavior at all.  I am the consumer using you buisness and I would appreciate being treated with respect.

Thank you

Sincerely, Anne