Mr. Chambers
I wanted to write to inform you of the outstanding service staff that you
have at  your Herb Chambers Ford location in Westborough, MA. I brought my
2004 Mercury Mountaineer in when I was having a problem with the
transmission, I had just purchased the SUV at your Natick, MA. location in
Oct. 2008 and with out any notice and at only 45,000 miles the transmission
failed. I took the car to Westborough as it was the closest Ford dealership
to my home. And it was the best choice I have made in a long time when it
comes to having my car serviced.
Your service manager Jeff and all his staff were so helpful and went well
above and beyond normal customer service standards, they contacted Ford
Motor Company on my behalf and explained the problem with the transmission
and how few miles were on the Mountaineer, After speaking with your service
manager Jeff, Ford Motor Co. agreed to cover a large portion of the repairs.
I will tell you that I lost my job in March 09, and the work that your staff
did on my behalf has allowed me to repair my car and continue my job search
without the limitations of being without a car. I can not express to you
enough how they have helped my family and I  in what could have been a very
trying time. We have purchased 4 cars both new and used from Herb Chambers
dealers now and I will tell you that based on what your Service Department
and Jeff have done for me you have gained a life long customer.

Thank you
Michael, Cheryl