8/25/08

On Monday the general manager, Mike Collins, contacted Yougha and by 12:30pm, same day, a reimbursement check was cut and ready to be picked up. The customer arrived to collect their check about an hour later.

I bought a 2 cars from land rover sudbury. The business manager Ben tuta ? when I bought the 2004 Subaru STI he force me to buy an extra warranty. I did bought it and the car had to many problems. So Ben the used car sales manager gave me money back and I bought the Porche 2002 Boxter. I strongly told him that I do not WISH to buy an extended warranty. Because I know that I would not keep the car for more than year. He told me if I don’t transfer from STI then I will lose the money. So I asked him what if I keep the car for 6 month and what if I don’t need the warranty. HE told me that I can cancel it and they will refund my money. So when I trade the cars in I went to him and I told him I want to cancel it. He told me that he will call them and send the paper work. I went back to the store after 6 weeks because I did not receive anything. He said it might take longer. So I waited another 4 weeks. and nothing showed up. I don’t want to assume anything but what if he told me sometghing not true that the warranty is not refundable ? Then I lose the $2200. He gave me the false information to make me buy the warranty. I did buy many cars from herb chamber and this was the first bad experience with dealer. Please help me on this.

thank you,

Yongha