December 14, 2009

Mr Chambers,

Can I just say that on Dec 5th I leased an Infiniti Ex and I had a wonderful
experience to say the very least. It all started with my brother asking if I
wanted to go with him while he was going to purchase a new Infiniti as well
the week before. Well, I went along for the ride but had no real intention
of purchasing anything right away. I had leased a 2007 Nissan Altima and the
lease was ending on 1/10/2010 so I just went to start looking. The Sales
person that we corresponded with was Anthony Carlino. He is a true asset to
your Dealership!!! He sat with my brother first and then took the additional
time to have me drive the Infiniti EX and explain everything about it. I
have never had the service that he extended to us in the past at any
dealership and I appreciated all the “QUALITY” time he spent with both of
us. Once I drove the EX I was hooked and from that point on Anthony did what
ever was in his power to do so in order that I might be able to purchase
this car. I have not had the opportunity to deal with any other sales person
from your dealership nor do I ever want to. If the sales people at your
dealership are all as excellent as Anthony I can understand why you are as
big a dealership as you are. Customer Service is no. 1 in my book because I
too, am in a customer service position and it is fantastic to see that it
truly does exist!! I would just like to close by saying that not only did I
buy an infiniti but also made a friend and that doesn’t happen every day.