02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.