7/1/10

Hello,

My husband and I visited this dealership on June 21. We arrived very early
and was greeted as soon as we walked by the doors of the building. James Dee
asked us if we needed help and we explained we were looking for a pick-up
truck. He walked us to a gorgeous 2006 Ford F-150. The more we looked at it,
the more we loved it. It was the very first truck we looked at and we were
pretty much sold on it. We had all four doors open discussing it when
another salesman escorted a couple over to the truck. Jim Dee was mortified.

I was so impressed with Jim’s reaction. He kept his cool, ran into the
building and obtained the keys and a dealer plate for a test drive. He
apologized profusely for the behavior of the other salesman. We all felt
what the other man did was extremely rude, not only to Jim or us, but also
to the potential customers he had with him. I wanted to at least tell you
about that mishap.

Ultimately, we decided to purchase the vehicle that day. There was a delay
with paperwork and the title, so things took longer than they should have.
Fortunately, the people of Herb Chambers Braintree are doing everything
possible to make it right.

I just wanted to tell you that not only am I impressed with the dealership
itself, but the salesman was perfect.  Our past car searched have lasted
months. This was our first stop shop. We found the perfect truck at the
first dealership we visited and the first truck we saw. Thank you!  We are
actually taking delivery of our new truck tonight!