August 19, 2010

Dear Herb,
My wife, Anita, and I recently purchased an FX35 (2010) after twenty-five
years of owning Mercedes sedans. It was an important and challenging change
for us, but we feel completely comfortable and happy with our decision,
thanks to the wonderful experience we had with both our sales consultant,
Jose Goncalves and the general manager, James Bulger. Jose was informative,
courteous and patient in his relations with us and we were impressed with
his highly professional manner throughout. The ambiance was friendly and
unrushed and James’ presence as manager was helpful, civil and  reassuring.
Together they inspired trust in your company and we look forward to a
pleasant and mutually beneficial relationship in the years to come.