First, I wish to praise Jesse Summers of the sales department. I went into the show room after contacting Herb Chambers via Edmunds.com and was treated wonderfully by Jesse in my purchase of a Honda Ridgeline. So much so, that 3 days later we traded my wife’s Honda Pilot for the 2009 Pilot with Jesse. Great experience with no pressure and the feeling that we were getting a good price on a great vehicle.

Second, the parts department, not so great for their prices. Charging more than MSRP for parts is not a very helpful thing to do. Thus, I dealt with a Honda dealership in CA via the internet and got the parts including shipping for 2/3’s the price Herb’s parts department wanted. The trailer hitch receiver plug was $20 @ Herb and $9 at the other dealership. Chrome side steps $663 (MSRP) from the Honda eStore at a different local dealer and $1326 from Herb, $493.20 from remote Honda dealer w/ $50.20 for shipping. Keep it close guys, I know you have to make a living, but 2x MSRP?