1/25/10

Dear Mr. Chambers,

My new Ford Fusion Hybrid finally arrived and I just picked it up. I want
you to know that your staff met and exceeded all of my expectations in
purchasing and taking delivery of a new automobile. I truly felt that your
goal was to help me pick the right vehicle to meet my needs and make the
buying experience as stressless as possible which you succeeded to do.

 I would like to specifically acknowledge two people in your dealership that
worked with me.

 My first contact in your dealership was with my salesman, Bandoh. He was
very professional, thorough and patient. When it was time to negotiate the
price of the automobile, he introduced me to your sales manager, Jed. I was
expecting to be high pressured to purchase options that I did not need as
had been the case when I purchased new vehicles in the past. I was
pleasantly surprised that Jed did not attempt to pressure me in any way and
we were able to negotiate very pleasantly a selling price for my vehicle. I
felt that I was dealing with family.

When it was time for me to pick up my vehicle, I had some questions about
the original sales order. Jed, very quickly, professionally and fairly
resolved the issues. He is truly an asset to your organization.

When it was time to take delivery of my vehicle, Bandoh made certain that it
was fully detailed and operational. He expedited the paper work and spent
considerable time in securing the license plates that I wanted. He went over
the operation of the vehicle and made certain that all of my questions were
fully answered.

I was also introduced to the general manager, service manager and business
manager and was very impressed with theirs goals to answer my questions and
make the buying and ownership experience gratifying.

I hope to continue my relationship with your organization by having my
vehicle serviced at your facility and when it is time for a new vehicle to,
again, consider one of your dealerships.