July 08, 2009

I recently experienced an engine failure in my 2006 Audi A6. After
learning that the engine needed to be replaced, the Audi service center who
had the car(Rietzel), offered no advice or solution for me. This in spite
of the fact that they had worked on the car for a different problem only 10
days before the engine failing.
Fortunately, I am acquainted with a Herb Chambers employee, Jay Gubala. Jay
heard my story and suggested that I speak to the Audi Burlington service
manager, Bob O’Niel. Bob confirmed that the engine did indeed need to be
replaced, but immediately offered options for me to pursue. He even
contacted Audi North America on my behalf. While Audi has not provided a
satisfactory solution for me, Bob has continued to stay in touch and also
put me in touch with Paul Cheng of the Audi Burlington sales department.
Paul followed up with me promptly and investigated the value of my vehicle.
Though I do not yet know how I will resolve my problem, you can be assured
that any service work or purchase will be done with a Herb Chambers
dealership. All three of the people I have dealt with, particularly Bob
O’Neil, went above and beyond to assist me.

Thank you,

Jack