March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad.  I purchased it via
the internet.  I found the car via searching for a Red pre owned Lexus LS460
L.
After finding the car I called and Mohammad talked to me about the car. He
got my confidence up to the point that I purchased the car
“sight-un-seened”.
He did a great Job of selling me the car– then he turned me over to Azi to
do the paper work via the phone…. Azi is as professional as it gets.
Because of the complicated way in which I title my cars, it is a bit of a
stretch for  a car dealer’s office to understand.  However having said that
– Azi understood want I wanted and he made it happen.  I was impressed.–
But the best part of my story is picking the car up.
I flew into Boston Friday morning, Anthony cam to the air port to pick me
up.
He was very accommodating.  He spend all the time I needed to understand the
features of the car etc.  Azi, and Mohammad finished the paper work with me
and I left.  I drove straight back to TN — where I had a meeting at 1pm on
Saturday– I drove straight thro (18 hrs of driving) — The Car is even more
that Mohammad told me it is.  It is perfect and my experience with you
company could not have been better.   You should be very proud to be able to
have staff people like these three guys.  
I think they are helping you set a new lever of satisfaction.
BTW– I stopped at you Lexus dealership on my way out of town to buy a
“Lexus” license plate holder. — WOW what a beautiful dealership.  The guy
in parts was very helpful in not only helping me select the plate holder but
also giving me some directions as to the fastest way around some traffic.
You have trained you people well in regards to customer attention.
I only hope my customers get the same kind of experience from my sales
people.
Congratulation on you staff.
Thanks again,
Sincerely,
Bill