10/15/08

Hi Herb,

Let me begin by telling you that my family has purchased since 2001

(3) cars. Two which were new and just recently a pre-owned 2004 EX Honda, and I am also negotiating another purchase from one of your stores presently.

I purchased along with the 2004 GAP coverage, from your Burlington Honda. I decided to cancel it a few days after and spoke to your finance office and was told there would be no problem and a full re- fund would be due me. Well after numerous attempts trying to have Alexico Corp (gap co.) send the refund, the person in charge has not returned my calls, I have again called Burlington Honda yesterday and today. I still haven’t received a call back from your finance office to give me any assistance. All I’m looking for is what is rightfully coming to me, which is a full refund.

I look forward to hearing from you.

Thank you,

Roger