8/1/09

I would like to express my appreciation and thanks to your Mercedes
Benz dealership in Natick.

A few months ago, I purchased a 2006 MB E500 with the MB CPO.  Soon after
purchase, the car began to give trouble and in the first 3 months, the car
was in the dealership for repairs to a total time of 6 weeks.
I was totally frustrated and asked for the car to be changed. Although
outside of the 30th day exchange plan, the dealership worked with me to on
finding a replacement vehicle, which has not been easy as I am often away
and have been particular in what I was looking for. The dealership, with AJ
and Paul in particular, has been extremely helpful and courteous in dealing
with me despite having to deal with my frustration.

Suffice to say, that the E500 has been running much more reliably and I have
decided to keep it. The following people has been especially helpful

AJ Power ? Pre-Owned Sales Manager
Paul Noyhovich ? Sales Consultant
Tracey Evangelos ? Service Advisor

Based on my experience with the dealership, I can confidently say that I
look forward to purchasing the eventual replacement for the E500 from this
team. 

Respectfully

David